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Customer Relationship Officer - Coburg

Apply now Work type: Part Time
Location: Melbourne
Categories: Customer Service, Branch Network, Community Engagement

  • Step into a consumer lending role
  • Permanent part time position

Work for a bank with a great point of difference


With 1.4 million customers and growing, the Bendigo Bank aims to be Australia's leading customer connected banking group. Through our Community Engagement model, we believe that strong partnerships with local communities matter because what's good for business should also be good for the communities in which we operate.


The Customer Relationship Officer provides a high standard of professional service that explores the customer's needs and circumstances and provides solutions relevant to their lifestyle.  You will demonstrate a high level of ownership which is based on building strong relationships with customer and the wider community.  You will actively engage our customers to explore all the services and best products to suit their needs.

The successful candidate will closely support the Branch Manager developing and coaching team members in our products, services and quality referrals and also be involved in the Branch's operational and compliance activities.  We are seeking candidates with a positive attitude and communication style, who will actively assist the Customer Service Officers during peak times. The role is a permanent part time position.


Skills, Experience, Knowledge

Ideally you will be highly experienced in Consumer Lending and:

  • Demonstrable experience in consistently meeting sales targets
  • Ability to effectively communicate with customers to identify their relevant products and solutions
  • Ability to mentor and coach team members on products and services
  • Ability to quickly learn new systems and processes
  • Take ownership of customer satisfaction and loyalty
  • FSRA Accreditation Tier 2
  • Delegated Lending Authority (DLA) will be advantageous


We will provide extensive training and coaching to ensure your ongoing success in the role as well as provide opportunities to expand your career progression within our business. As a staff member of the Bendigo Bank you will enjoy a range of staff benefits - discounts on a wide range of bank products and services, share offers, flexible work options, and excellent learning and development programs.

If you genuinely care for the wellbeing of your customers, enjoy contributing to a successful and growing business, are community minded and career focused, we look forward to hearing from you!

Please note due to the high volume of applications, the position may be closed early.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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