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Customer Service Officer | Portland, Vic

Apply now Work type: Part Time
Location: Victoria, VIC - other
Categories: Customer Service, Branch Network, Community Engagement


Work for a bank with a great point of difference

About us

Bendigo Bank's aim is to be Australia's leading customer connected Bank. Our strength comes from our focus on the success of our customers, people, partners and communities and we respect and respond to the unique differences. We have more than 6,500 employees, who serve about 1.5 million customers in more than 600 branches Australia-wide.


About the team and role

Portland is located on the far south west coast of Victoria.  Our Portland Branch has been serving Portland and the region for 14 years and is a successful branch with a supportive team who takes pride in their customer service. Our Customer Service Officers lead the way in the branch with our unique philosophy. They listen to customers and find solutions to help them achieve their financial goals. As a team they are focussed on working collaboratively to achieve targets and goals.  They are responsible for providing effective & efficient service to branch customers in a dynamic, diverse environment.


We have part time position available for 6 months.  The roster is 30 hours per fortnight Mon, Tues, Wed.

Saturday mornings are required on a rotating roster basis and flexibility to work additional hours or days may be required.


About you

A successful Customer Service Officer will bring:

  • Extensive experience in a customer service environment
  • Sales experience, preferably with KPI’s and targets
  • A strong desire to find solutions that meet customer needs
  • Great communication skills and the ability to develop long term relationships with customers
  • A values driven and career orientated approach
  • A willingness to be actively involved in local community engagement activities that make a difference
  • Experience contributing to a team environment
  • An eagerness to understand and share with others what makes our bank different
  • Experience in the banking and finance industry - a plus but certainly not essential.


What we offer

  • Extensive training and coaching to ensure your ongoing success in the role
  • As part of a national organisation we are able to offer exciting careers paths within the Bendigo Bank Group
  • A range of staff benefits: discounts on bank products and services, share offers, flexible work options, and excellent learning and development programs
  • Penalty rates for Saturdays 

We recognise the importance of diversity and continually strive to provide an inclusive work environment where people are treated with respect, feel valued and can achieve success.  We believe our success depends on the commitment, integrity and skill of our staff.


For more information

Please review the position description: Download File Customer Service Officer PD.pdf

For a confidential discussion please contact Terry Mewha, Branch Manager on 03 5523 3107.


If you genuinely care for the wellbeing of your customers, enjoy contributing to a successful and growing business, are community minded and career focussed, we look forward to hearing from you!


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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