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Customer Service Officer | Rushworth & District Community Bank® Branch | Vic

Apply now Work type: Part Time
Location: Victoria, VIC - other
Categories: Customer Service, Branch Network, Community Engagement


  • Join an organisation truly focused on Customer, Community & People
  • Customer conversations, transactions and cross-selling products
  • 12 month, part-time maternity leave cover working in both Stanhope and Rushworth


Join a bank that loves your community as much as you do



About us

Bendigo Bank is currently working with communities to secure banking services into the future. This innovative banking concept has been established in Stanhope and Rushworth with the Rushworth & District Community Bank® Branch making a vital contribution to the area.  Recently we have invested $30,000 into the Colbinabbin Recreation Reserve and provided a $35,000 community grant to the Rushworth RSL to commemorate our local VC Recipients.



About the team and role

Become an important member of a small team in a rewarding work environment who believe in the difference that having a Community Bank® in the community can make.

Our Customer Service Officers listen to customers and find solutions to help them achieve their financial goals.  They are responsible for providing effective & efficient service to their customers and as a team they have a strong focus on working collaboratively to achieve goals

The successful candidate will work at both the Stanhope Service Centre and the Rushworth & District Community Bank® Branch, giving them a range of experience.

This is 12 month, part time contract. The roster is 27 hours per fortnight: Monday and Thursday.   Position Grade: 3



About you

We are seeking people who, with the team, will be actively involved in local community engagement activities that make a difference.  A successful Customer Service Officer will bring:

  • Extensive experience in a customer service environment
  • Ability to have sales conversations to identify relevant product and services
  • A strong desire to find solutions that truly meet customer needs
  • Confidence to talk to customers face to face and over the telephone 
  • A strong values driven approach
  • A team player approach, able to multi task and take ownership of their work
  • An eagerness to understand and share with others what makes our bank different
  • Experience in the banking and finance industry is an advantage but not required



What we offer

  • Extensive training and coaching to ensure your ongoing success in the role
  • As part of a national organisation we are able to offer exciting careers paths within the Bendigo Bank Group
  • An attractive staff benefits package
  • The opportunity to get involved in great local community projects



For further information

Please review the position description :  Download File Customer Service Officer Position Description - May 2017.pdf

For a confidential discussion please contact Nikki McKay, Customer Relationship Manager on 03 5856 2122




If you genuinely care for the wellbeing of your customers, enjoy contributing to a successful and growing business, are community minded and career focused, we look forward to hearing from you!



Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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