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Customer Relationship Manager - Knox Community Financial Services

Apply now Work type: Full Time
Location: Melbourne
Categories: Customer Service, Branch Network, Business Development, Community Engagement


Customer, Community & People


Bendigo Bank is a highly regarded and progressive national financial services organisation. We believe our success depends on the success of our customers and the communities in which we work. Bendigo Bank is currently working with communities to secure banking services into the future. This innovative banking concept has been established in Rowville and Ferntree Gully and these Community Bank® Branches are making a vital contribution to the community.


About the role

As a Customer Relationship Manager, you will primarily process and assess loans. You will be responsible for the success of our customers by meeting their needs via the provision of relevant products and services. This will be achieved through developing rapport, proactively building relationships and utilising your exceptional communication skills.


You will also work in conjunction with the Branch Manager to support the team to achieve sales success. You will be required to assist in the development of branch staff’s product knowledge to help customers achieve their financial goals. This will be in the form of coaching sales and referral skills and development of product knowledge.


We have a full time permanent position available. The successful candidate may be required to work at both the Rowville and Ferntree Gully branches.  Saturday mornings are required on a rotating roster basis.


About you

A successful Customer Relationship Manager will bring:

  • Proven ability to drive business growth through sales success and/or customer acquisition skills
  • Hands on people and influencing skills to succeed in a leadership and mentoring role
  • Success in a lending role
  • Ability to connect to customers needs and devise practical solutions
  • Highly developed relationship building skills
  • A desire to get involved in the local community
  • FSRA accreditation Tier 2, delegated lending authority (DLA) will be advantageous


What We Offer

  • Extensive training and coaching to ensure your ongoing success in the role
  • As part of a national organisation we are able to offer exciting careers paths within the Bendigo Bank Group
  • An attractive staff benefits package
  • Penalty rates for Saturdays

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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