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Traineeship - Customer Service Officer | Mansfield Community Bank®, Vic

Apply now Work type: Full Time
Location: VIC - other
Categories: Customer Service, Branch Network, Community Engagement

Join a Bigger Better Bank.  Community is our purpose


About the role

Our Mansfield and District Community Bank® Branch has an exciting opportunity for someone looking for a career in banking by undertaking a traineeship as a Customer Service Officer.

This small team is well-established and the new staff member where you will be coached & fostered in the new role.  Our Customer Service Officers lead the way with our unique philosophy.  They listen to customers and find solutions to help them achieve their financial goals.  As a team, they are focused on working collaboratively to achieve goals.  They are responsible for providing effective & efficient service to branch customers in a dynamic, diverse environment.

This is a full-time position.  The successful applicant will be placed on a 12-month contract (duration of traineeship).  The role will be paid on the Australian National Training Award and salaries will range from $24,000 - $34,170 per annum plus superannuation.


About you

We’re seeking someone with an enthusiastic, can-do attitude who is passionate about providing exceptional customer service.

  • Confidently talk to customers face-to-face and over the telephone
  • Digital readiness with ability to learn new computer systems and programs
  • Be a team player
  • Focussed on helping our customers achieve their financial goals
  • A willingness to be actively involved in local community engagement activities that make a difference


What we offer

We will support you to achieve a Cert III or Cert IV in Financial Services.  This is undertaken as paid on-the-job training within work hours and in conjunction with a Registered Training Organisation.  The certificate level will be dependent upon your current skills and experience.  We also offer:

  • Extensive training and coaching to ensure your ongoing success in the role
  • As part of a national organisation we can offer exciting careers paths within the Bendigo Bank Group
  • An attractive staff benefits package
  • The opportunity to get involved in great local community projects


About us

With 1.6 million customers and growing, the Bendigo Bank aims to be Australia's leading customer connected banking group. We believe that strong partnerships with local communities matter, because what's good for business should also be good for the communities in which we operate.

Our innovative Community Bank® concept has been established in Mansfield & District Community Bank® Branch Since opening in 2007 has contributed more than $340,000 in much needed funds to local community groups, clubs and not-for-profit organisations.


For further information

For a confidential discussion about this opportunity please contact

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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