Careers - Bendigo and Adelaide Bank
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Customer Service Officer

Apply now Work type: Full Time
Location: Victoria
Categories: Finance & Accounting, Customer Service, Branch Network

  • South-East Melbourne
  • Full-Time Role
  • Grade 2 Position


Work for a bank with a great point of difference!


Delphi Bank is a division of Bendigo and Adelaide Bank Limited.   This is a great opportunity to join a dynamic and successful team. 


The role of Customer Service Officer is an exciting and rewarding position within our branch team environment, which requires you to actively listen to our customers and provide them with relevant solutions to their banking and wealth needs. You will need to have good communication, cash handling experience and computer skills, a friendly and efficient approach.


A successful Customer Service Officer will possess the following skills and capabilities:


Building Customer Loyalty - A strong desire to find solutions that meet customer financial needs.

Communication - An ability to confidently talk to customers face to face or over the telephone. 

Contribute to Team success - Be a values driven and career orientated person.

Customer Engagement - Have a willingness to be actively involved in local community engagement activities that make a difference.

Impact - Creating a good first impression and have an eagerness to understand and share with others what makes our bank different.

Quality Orientation - Be a team player in a dynamic branch team environment in all areas

Initiating Action - Taking prompt action to accomplish objectives; being proactive.


Key Functions:

  • Work within a diverse team and contribute to creating a rewarding work environment.
  • Cash handling experience.
  • Intermediate computer skills.
  • Prompt and accurate processing of transactions.
  • Perform general administrative duties in a timely manner
  • Adhere to Bank policy and procedures at all times
  • Understanding of the Hellenic Culture.


Experience in banking and finance industry is a plus but certainly not essential.  We will provide extensive training and coaching to ensure your ongoing success in the role as well as provide opportunities to expand your career progression within our business.


If you genuinely care for the wellbeing of your customers, enjoy contributing to a successful and growing business, are community minded and career focused, we look forward to hearing from you!

Please submit your current CV and expression of interest online.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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