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Customer Relationship Officer - Port Douglas, Qld

Apply now Work type: Full Time
Location: Northern Queensland, QLD - other
Categories: Customer Service, Administration, Branch Network, Community Engagement

  • Drive the success of the business and truly connect with your customers
  • Relationship building, consumer lending, sales conversations and team mentoring
  • True work/life balance

Do you have lending experience and leadership aspirations?

 

About the location and role

Port Douglas is the gateway to the World Heritage wonders of Tropical North Queensland. It is the closest mainland port to the Great Barrier Reef and only a short drive into the heart of the Wet Tropics rainforest at Daintree and Cape Tribulation and the town of Mossman, is set among green mountains and fields of sugarcane.  Both branches are only 20 Kms apart from each other 

The Customer Relationship Officer role provides a high standard of professional service that explores the customer’s needs and circumstances and provides consumer lending and other financial solutions relevant to their lifestyle.  You will demonstrate a high level of ownership which is based on building strong relationships with new and existing customers and the wider community.  You will actively engage our customers to explore the best products and services to suit their needs.

The successful candidate will closely support the Senior Branch Manager in developing and coaching team members to understand our products and services and to provide quality referrals.  We are seeking candidates with a positive attitude and communication style, who take initiative and share best practices with the team. 

This position is a great career opportunity and will ideally suit someone aspiring to be a leader and looking to further develop their skills in the consumer lending space.

This is a permanent full time position based at Port Douglas, but you may be at times required to work at Mossman

 

About you

We are looking for someone keen to learn and progress in their career. A successful Customer Relationship Officer will bring:

  • Demonstrated ability to achieve sales results through solutions which truly meet the customer’s needs
  • Ability to effectively communicate with new and existing customers face to face and over the phone
  • Capability to coach and upskill team members
  • Highly developed relationship building skills
  • Ability to quickly learn new systems and processes
  • A willingness to get involved in local community engagement activities and to share with others what makes our bank different
  • Lending and insurance accreditation – advantageous but not essential
  • Experience in consumer lending and the banking and finance industry - a plus but certainly not essential for someone with great sales experience in a retail environment

 

About us

Bendigo Bank's aim is to be Australia's bank of choice. Our strength comes from our focus on the success of our customers, people, partners and communities and we respect and respond to their unique differences. We have more than 7,500 employees, who serve about 1.6 million customers in more than 600 branches Australia-wide.

We recognise the importance of diversity and continually strive to provide an inclusive work environment where people are treated with respect; feel valued and can achieve success.  We believe our success depends on the commitment, integrity and skill of our staff.

 

What we offer

  • Extensive training and coaching to ensure your ongoing success in the role
  • As part of a national organisation we are able to offer exciting career paths into various positions including management within the Bendigo Bank Group.
  • A range of staff benefits: discounts on bank products and services, share offers, flexible work options, and excellent learning and development programs

 

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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