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Quality Assurance Manager

Apply now Work type: Full Time
Location: South Australia, Bendigo, Adelaide
Categories: Project Management, Business Banking

 

Business Banking help customers write their own amazing stories. We provide our customers with a relationship with an expert banker who is connected and understands their needs. We do this by enabling our people to the best they can be.

 

About the role

Business Banking has a new strategy which brings opportunity to improve our customer experience, risk management, business efficiency and support business growth. We are building a Middle Office function and team which aims to deliver a streamlined customer service experience to Business Customer staff and their customers. The Quality Assurance Manager reports to the Team Leader Data Quality and is responsible for supporting continuous improvement, a high level of administration efficiency and sound risk management practices.

 

To be successful you will need:

  • Process & Continuous Improvement experience for business banking lending process and lifecycle.
  • Quality focus, attention to detail and the ability to manage conflicting priorities in high volume environment.
  • Experience in commercial lending
  • A peer and team approach – inclusive, supportive, collaborative within the department and with internal and external stakeholders.
  • Sharing best practices, coaching and developing team. Ability to review processes and provide feedback and guidance to team members on identified errors and accuracy of key activities. 
  • A sound understanding of Financial Statements and Letter of Offer generation. 
  • Strong analytical and problem-solving skills.
  • Excellent communication and relationship building skills with a strong customer focus  

 

Want to know more?

Please review the Position Description:    

Download File Quality Assurance Manager June 2019 final.docx                 

 

For a confidential discussion please contact Andrew Osborne, Manager Financial Spreading by email
andrew.osborne@bendigoadelaide.com.au or phone (08) 8300 6256.

 

 

 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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