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Client Services Officer, Oxford Funding - Docklands Vic

  • Full time opportunity
  • Salary $38,000 plus superannuation

Team’s Contribution to Group outcomes:

Oxford Funding, a wholly owned subsidiary of the Bendigo Bank and provides Debtor Finance solutions for business working capital and debtor administration needs. A key focus area for Oxford Funding is to provide and service our Debtor Finance product into the Bendigo Bank network. The demand for Debtor Finance facilities in Australia continues to grow rapidly. As in USA and Europe, Australian businesses now recognise Debtor Finance as one of the primary financial tools available today.

Position’s Contribution to Team Outcomes:

This position is the second line of risk assessment. As part of a client team you will be responsible for ensuring the risk assessment of both the validity of invoices and new debtors.This role is designed as a support role for the Senior CSO - Funding in the team. You will be expected to fill in for this team member during absence, therefore it is important that you understand client needs and issues.

The main objective of this role is to initiate and implement the factoring process that incorporates the following:

  • Verifying debts
  • Prepare for approval/non-approval for funding of debts
  • Collecting funded debts from debtors
  • Matching payments to debts and reconciling accounts
  • Providing feedback to the customers on all aspects of their accounts

Key Competencies Required:

Applicants will need to demonstrate:

  • Understanding of office procedures
  • Attention to detail
  • Computer Program skills:
    • MS Excel - Intermediate Level
    • MS Word - Intermediate Level
    • MS Outlook - Intermediate Level
  • Proven customer service skills
  • Accounts receivable experience
  • Teamwork skills
  • Communication skills - to ensure team is aware of risk areas associated through the verification process
  • Customer service orientation while maintaining Oxford focus
  • Tolerance of routine
  • Attention to detail
  • Flexibility & adaptability
  • Analytical thinking
  • Commitment to excellence
  • Time management
  • Pro-active in relation to follow through on instructions
 

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