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Customer Service Officer - Part Time - Daylesford District Community BankŪ Branch VIC

  • A business development opportunity in a dynamic environment
  • Located in Daylesford, VIC

Position Overview:

Bendigo Bank is a highly regarded and progressive national financial services organisation. We believe our success depends on the success of our customers and the communities in which we work. . Bendigo Bank is currently working with communities to secure banking services into the future. This innovative banking concept has been established in Daylesford District and is making a vital contribution to the community. As a Customer Service Officer, you will be the face of Daylesford District Community BankŪ, leading the way with our unique philosophy. You will be given the support you need to do what you do best - listening to customers and using your skills to help them achieve their financial goals.

We are looking for someone with customer service and cash handling experience. You will have good communication and computer skills and a friendly, efficient approach. You will be part of a diverse team in a rewarding work environment.  As a Customer Service Officer at our Daylesford Community BankŪ Branch you will report to the Branch Manager and work closely with your team to service the needs of consumers.

As part of a national organisation we are able to offer exciting careers paths both within Retail and the Bendigo Bank Group.

Key Capabilities & Qualifications:

  • Building Customer Loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
  • Product/Service Expertise - Sharing expert industry and product/service knowledge with customers.
  • Communication - Clearly conveying information and ideas through a variety of media to individual or groups in a manner that engages the audience and helps them understand and retain the message.
  • Building Trust - Interacting with others in a way that gives them confidence in one's intentions and those of the organisation.
  • Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
  • Impact - Creating a good first impression; commanding attention and respect; showing an air of confidence.
  • Managing Work (includes Time Management) - Effectively managing one's time and resources to ensure that work is completed efficiently.
  • Active Learning - Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalising on learning opportunities; quickly assimilating and applying new information.
  • Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
  • Ensure a thorough knowledge of branch security (Adherence to the relevant procedures and guidelines).
  • FSRA Accreditation T2 - Deposit Taking & Non-Cash Payment Facilities & General Insurance

Key Functions:

  • Provide financial services (including advice on relevant products and services to suit customer needs as authorised by the Bank by way of an Authorisation to Provide Financial Product
  • Enhance the prospect for customers to build their futures by identifying and capitalising on opportunities to enhance customer relationships.
  • Work within a diverse team and contribute to creating a rewarding work environment.
  • Cash handling experience.
  • Intermediate computer skills.
  • Ensure cash is balanced daily.
  • Prompt and accurate processing of transactions.
  • Technical knowledge of Branch Delivery Systems and Customer Service Systems
  • Perform general administrative duties on a routine and as required basis.
  • Adhere to Bank policy and procedures at all times


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